Security Insights
Latest threat analysis, industry news, and security best practices from our expert team.
Sign-In Problems Drive 53% of Help Desk Tickets: How to Stop the Flood Before the Phone Rings
A new ControlUp study put hard numbers on something every help desk lead already feels in their gut: sign-in problems account for up to 53% ...
Stop Making Your Techs Read Everything: What AI Context Windows Teach Us About RMM Alert Overload
Stop Making Your Techs Read Everything: What AI Context Windows Teach Us About RMM Alert Overload Your monitoring console fired 41 alerts ov...
Self-Hosted Matrix Servers Are Coming to Your Data Center — Is Your Monitoring Ready?
Self-Hosted Matrix Servers Are Coming to Your Data Center — Is Your Monitoring Ready? Computerworld's recent reporting on Matrix adoption in...
7 Capabilities Hiding in Your RMM, Helpdesk, and Monitoring Stack — and How Unified Tooling Finally Surfaces Them
7 Capabilities Hiding in Your RMM, Helpdesk, and Monitoring Stack — and How Unified Tooling Finally Surfaces Them A recent Computerworld han...
One Cut Cable, 400 Alerts at 2 A.M.: Fixing the Upstream Outage Alert Storm
One Cut Cable, 400 Alerts at 2 A.M.: Fixing the Upstream Outage Alert Storm Whitehall has put a 14-year prison sentence on the table for sab...
When a Certificate Authority Collapses Overnight: What eMudhra's Exit Teaches IT Teams About Emergency Updates at Fleet Scale
When a Certificate Authority Collapses Overnight: What eMudhra's Exit Teaches IT Teams About Emergency Updates at Fleet Scale Here's the new...
Your AI Workload Is Slow, the GPUs Are Fine — So Why Is Nobody Watching the Network?
Every IT team is living some version of the same story right now. Leadership approved an AI initiative, procurement bought a stack of GPUs, ...
'Claude Says You're an Idiot': How Helpdesks Beat AI-Armed Users With Actual Telemetry
Every helpdesk lead has heard a version of it by now. The Register's latest BOFH episode nails the mood with its title: "I talked to Claude ...
PHP2Shell Broke the Rules — Now You Have Hours, Not Weeks, to Patch Every Endpoint You Own
If you manage servers for a living, the PHP2Shell story should bother you — and not mainly because of the vulnerabilities themselves. Quick ...