Security Insights
Latest threat analysis, industry news, and security best practices from our expert team.
ChatGPT Pro Adds Parallel Agents. Your Helpdesk Still Creates Tickets by Hand.
ChatGPT Pro Adds Parallel Agents. Your Helpdesk Still Creates Tickets by Hand. On October 16, OpenAI rolled out parallel agents for ChatGPT ...
Meta Just Consented Your Business Accounts to AI Scraping. Can You Find Every Endpoint That Touches Meta?
This week, ZDNet reported that if you have a Meta business account, you have now consented to having your data scraped for AI training. Lega...
Plug-In Infrastructure Is Everywhere: How to Monitor the Distributed Servers Your Monitoring Stack Can't See
Plug-In Infrastructure Is Everywhere: How to Monitor the Distributed Servers Your Monitoring Stack Can't See ZDNET recently reported that pl...
93,000 Cases Stuck in a 'Design Phase': The Helpdesk Lesson in Capita's Pension Backlog
93,000 Cases Stuck in a 'Design Phase': The Helpdesk Lesson in Capita's Pension Backlog Per The Register (October 2026), the PCS union claim...
Who Can See Your Remote Sessions? What Brave's Encrypted AI Chats Should Teach Every RMM Team
Who Can See Your Remote Sessions? What Brave's Encrypted AI Chats Should Teach Every RMM Team Brave just rolled out end-to-end encryption fo...
Somebody Left a Command Shell Logged In. Would Your Monitoring Even Notice?
Somebody Left a Command Shell Logged In. Would Your Monitoring Even Notice? The Register recently ran an offbeat story titled "Oh no, what h...
When a Vendor-Managed System Goes Down, Your Helpdesk Shouldn't Be the First to Know
When a vendor-managed system goes down, your end users don't open a support case with the vendor. They call you. That's the uncomfortable le...
FBI Warns of Election Scam Wave: Your RMM Playbook for Auditing Every Endpoint Before Phishing Tickets Pile Up
FBI Warns of Election Scam Wave: Your RMM Playbook for Auditing Every Endpoint Before Phishing Tickets Pile Up The FBI has issued a public s...
Monitoring Amnesia: Why Disconnected Tools Force Your IT Team to Relearn Every Incident — and How Unified Monitoring Fixes It
Monitoring Amnesia: Why Disconnected Tools Force Your IT Team to Relearn Every Incident — and How Unified Monitoring Fixes It A recent piece...