Security Insights
Latest threat analysis, industry news, and security best practices from our expert team.
The 'Shopify Effect' in IT Ops: Why Fragmented RMM Tools Are Killing Your Script Success Rates
There’s a fascinating trend in DevOps right now, highlighted by a recent article on how Shopify is refactoring its infrastructure to work be...
Why Your IT Team Learns About Outages From Users — and How to Fix It With Unified Monitoring
Why Your IT Team Learns About Outages From Users — and How to Fix It With Unified Monitoring The IT landscape is getting complicated again. ...
The "Shadow Token" Problem in MSPs: Why Your Disconnected RMM Stack is Bleeding Money
It took Uber just four months to burn through its entire annual AI budget using Claude Code. Engineers went wild with "shadow tokens"—AI cre...
Why 'More Data' Won't Fix Your On-Call Chaos: The ChatGPT Lesson for IT Ops
Why 'More Data' Won't Fix Your On-Call Chaos: The ChatGPT Lesson for IT Ops There’s a surreal story making the rounds in the tech world abou...
Patch Management Chaos: Why Your IT Team Learns About Outages From Users — and How to Fix It
While the industry debates the policy nuances of Open Weight AI and government adoption, the reality for IT teams on the ground is simpler b...
Why You're Still Troubleshooting Outages with Stale Visio Diagrams: The Case for Live Network Mapping
Earlier this month, Nokia made headlines with an update on its AI-RAN platform, projecting a doubling of spectral efficiency by 2028. It’s a...
The 'Printer is Down' Panic: Moving from Reactive Helpdesk to Proactive Support
We’ve all lived the scenario immortalized in the recent BOFH article: the printer is down, the "engineer" is citing obscure mechanical greml...
The Enemy of Efficiency: Why Your RMM and Monitoring Tools Are Fighting Against You
The Enemy of Efficiency: Why Your RMM and Monitoring Tools Are Fighting Against You A recent article in The Register discussed a fascinating...
Next-Gen Hardware Needs Next-Gen Monitoring: Why Your RMM Can't Keep Up With EPYC & AI Racks
Next-Gen Hardware Needs Next-Gen Monitoring: Why Your RMM Can't Keep Up With EPYC & AI Racks AMD just took the wraps off its vision for the ...