Security Insights
Latest threat analysis, industry news, and security best practices from our expert team.
Why Your Helpdesk Hears About Cloud Flaws Before You Do: Closing the Alert-to-Ticket Gap
The recent news around Cynative, an open-source agent using LLMs to hunt cloud security flaws, highlights a massive trend in IT: our ability...
RMM vs. The AI Attacker: Why Windows Server Management Needs a Single Source of Truth
We recently saw a stark reminder of the evolving threat landscape: a threat actor utilized an AI-generated PowerShell script to aggressively...
The Infrastructure Accountability Gap: Why Your IT Team Learns About Outages From Users
The Infrastructure Accountability Gap: Why Your IT Team Learns About Outages From Users Senator Ed Markey recently introduced an “Accountabi...
Why Your On-Call Staff Is Fighting the 'Clone Wars' of Duplicate Alerts (and How to Win)
The recent headlines about Microsoft losing the battle to police its own licensing landscape—dubbed the 'Clone Wars'—should resonate with ev...
The 2AM Mystery Outage: Why Your Windows Patching Strategy Needs a Unified Platform
The 2AM Mystery Outage: Why Your Windows Patching Strategy Needs a Unified Platform We recently read a fascinating piece about solar panels ...
Why Routine Maintenance Breaks Production: The Hidden Dependency Trap
We’ve all been there. It’s 2:00 AM on a Sunday. You’re executing a planned firmware upgrade on a core switch. The pre-checks were green. Hig...
Who Flooded the Switch? Turning 'User Error' Disasters into Instant Helpdesk Wins
When Curiosity Kills the Uplink: Bridging the Gap Between Network Chaos and Helpdesk Resolution If you work in IT operations or run an MSP, ...
Nagware on the High Street: Why Your RMM Must Reach Every Endpoint
The Digital Sign in Derby: A Cautionary Tale for IT If you saw the news out of Derby recently, you might have had a chuckle at the expense o...
The 'Software is Core Operations' Reality: Why Your Monitoring Stack is Failing the Business
The 'Software is Core Operations' Reality: Why Your Monitoring Stack is Failing the Business A recent report in InfoWorld highlights a massi...