Security Insights
Latest threat analysis, industry news, and security best practices from our expert team.
Why Your Team Learns About Outages From Users: The Case for Integrated Helpdesk UX
We've seen this movie before. A recent InfoWorld article highlighted that early mobile apps were just "scaled-down versions" of desktop webs...
When Users Panic: Why Splitting Your RMM and Helpdesk Kills Incident Response
You’ve seen the headline. The Police Service of Northern Ireland (PSNI) recently had to issue a public service announcement because scammers...
Why You Learn About Outages From Users Instead of Tools: The Danger of Fragmented Infrastructure Monitoring
Why You Learn About Outages From Users Instead of Tools: The Danger of Fragmented Infrastructure Monitoring It sounds like a plot from a Col...
Why Your MSP Technicians Are Stuck in Alert Purgatory: Unifying Operations to Crush Response Times
We are living in an era of aggressive compression. A recent article on CIO.com highlighted how Clearscale utilizes AWS Transform to compress...
The 5,000-Domain Alert Storm: Why Your On-Call Team Needs Context, Not Just Noise
With the US midterms approaching, security researchers have identified over 5,000 newly registered domains designed to impersonate legitimat...
Windows 11 Smart App Control: Why Your Patch Strategy Needs a Unified Approach
Microsoft’s release of Smart App Control (SAC) in Windows 11 is a testament to how quickly the security landscape is shifting. By leveraging...
Agentic AI is Useless if the Network is Down: Why Live Topology Matters
At Nvidia’s GTC Taipei keynote this week, CEO Jensen Huang laid out a vision for the future of enterprise IT: "agentic AI." These aren't jus...
From 'App Broken' to 'Supply Chain Breach' in Seconds: Unifying Helpdesk and Security Alerts
From 'App Broken' to 'Supply Chain Breach' in Seconds: Unifying Helpdesk and Security Alerts If you haven't seen the news, a nasty piece of ...
The Hidden Cost of Tool Sprawl: Why Your RMM and Monitoring Tools Are Burning Your Budget
The IT world is currently reacting with vitriol to GitHub Copilot's shift to metered billing. Developers are taking to social media to compl...